Shipping policy
Shipping Coverage
We currently ship to the United States, Canada, and Australia.
Free Shipping
We offer free shipping on all orders within these regions.
Processing Time
Orders are processed within 1–2 business days.
Estimated Delivery Time
Delivery typically takes 7–14 business days depending on your location.
Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs processing, carrier delays, or high demand periods.
Multiple Shipments
Some orders may be shipped in separate packages due to different warehouse locations or product availability.
Duties & Taxes
All applicable duties and taxes are included in the final price.
If you are contacted by customs, please reach out to us and we will assist you.
Shipping Delays
Once an order has been shipped, it is handled by third-party carriers.
While we are not responsible for delays caused by the carrier, we will do our best to assist you in resolving any issues.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us.
We will review each case individually and work with you to find a suitable solution.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order, feel free to contact us at:
info@relyvex.com